Privacy Policy

Last updated: 4 September 2026

Hive Property Solutions ("Hive", "we", "us") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you request a quote, make a booking, or contact us, we may collect:

Your name, phone number, email address and property address
Details about the job you're enquiring about or booking
Photos of the property or job site, taken before and after work is completed
Payment details necessary to invoice and process payment for services
General website usage information (such as pages visited), if analytics tools are in use

2. How We Collect It

We collect this information directly from you — through our website's contact or quote forms, by phone, email, or in person when quoting or carrying out a job.

3. How We Use Your Information

We use your information to:

Provide quotes and carry out booked services
Schedule jobs and communicate with you about bookings
Invoice and process payment
Coordinate with trusted contractor partners where specialist work (like retaining walls or paving) is involved
Improve our services and respond to enquiries

4. Photos & Marketing

We may use before-and-after photos of completed work in our marketing, including our website and social media. We don't use identifying details (like your name or exact address) alongside these photos without your consent. If you'd prefer your property isn't used in this way, let us know when you book and we'll leave it out.

5. Disclosure of Information

We don't sell or trade your personal information. We may share relevant job details with trusted contractor partners where their specialist work is required to complete a booking, and with payment processors solely to process payment. Otherwise, your information is only disclosed where required by law.

6. Data Security

We take reasonable steps to protect the information we hold from loss, misuse or unauthorised access, including keeping records on password-protected systems.

7. Access & Correction

You can ask us to access, correct or delete the personal information we hold about you at any time by contacting us using the details below.

8. Cookies & Website Analytics

Our website may use basic analytics tools to understand general visitor traffic (such as which pages are viewed). This doesn't identify you personally. [Confirm and name any specific analytics tools in use, e.g. Google Analytics, before publishing.]

9. Complaints

If you have concerns about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page.

11. Contact

Questions about this policy or your information can be sent to info@hivepropertysolutions.com.au or by calling 0438 860 422.